About
Let me introduce myself.
I have 2+ years of professional experience authoring technical documentation. My area of expertise is within the IT area and industrial QC engineering. I have experience working and studying abroad (Canada & Denmark). ISO 9001, ISO 27000 certified auditor.
Soft skills
- Process thinking
- Analyzing data
- Work under mimimum supervision
- Research, arranging, systemizing data skills
Technical Skills
Resume
More of my credentials.
Practical experience in QA, good understanding of SDLC;
1 year of experience in IT product company;
2 years of experience in production quality assurance area;
3 years of experience living and studying abroad (Canada, Denmark);
ISO 9001, ISO 27000 certified auditor.
Work Experience
Junior Technical writer
ENVISIONTEC
Project description : Creation, update, support of documentation for 3D technology application (Manuals, User/Admin Guides, Process flow procedures etc.).
- Coordination of the translation, localization with a QT Linguist;
- Creation EnvisionTEC Manual of style and glossaries;
- Creation Workflow instructions;
- Assist in planning, scheduling, and tracking documentation work with Jira tool and GitLab;
- Edit of the Knowledge base (DokuWiki) and Support Center;
- Test the product and its documentation for accuracy and
consistency;
- Research, gather and analyze technical and product information;
- Collaborate with product designers, developers and other
stakeholders to understand complex product details;
- Handle graphics with Adobe Illustrator.
QA training, Frontend training
IT HUB
Manual testing of Web, mobile testing (black box, usability, functional, Ad-hoc, regression, GUI testing). Made cross-browser, pairwise testing (Microsoft Edge, Firefox, Opera, Safari, and Chrome)..
- Producing test cases, test plans, checklists, bug reports (created
200+ bug reports in REDMINE/JIRA) for pharmaceutical website
and web application;
- DB creation and data manipulation using MySQL (36 hours of
practice);
- Created HTML, CSS5 responsive web landing pages using Gulp.
Quality technical engineer
FI “EUROGOLD INDUSTRIES LTD”
QMS certification according to ISO 9001:2015 (created technical documentation - SOP, instructions, procedures, process flow diagrams).
- Integrated paperless technologies into business processes (EСM
system 1C: Document management);
- Transformed QMS into paperless electronic document flow
through 1C: Document management for 100+ users;
- Modelling operating and supporting business processes (via MS
Visio) ;
- Transformed the document flow process for the product quality
control by creating a system of electronic Google forms and
tablets;
- Increased departments tasks fulfillment by using 1C:Document
management (from 40 % to 80 % performance per month);
- Successfully prepared and provided training for the personnel
based on ISO 9001:2015 (average percentage of knowledge
after training -90%);
- Prepared 8D reports for clients on a basis from relieved
complaints and feedback;
- Analyzing risks of the processes;
- Took on the challenge of continuous improvement by LEAN
(KANBAN, 5S).
Education
ZHYTOMYR STATE TECHNOLOGICAL UNIVERSITY (2011 - 2014)
Economics of enterprises and organizations degree
Certificates
.jpg)
Portfolio
What Can I Do For You?
My overall experience based on creating User Guides, Step-by-Step Instructions, Workflow Schemes, Internal and External Docs. Below you will find some of my work
Process Workflow Schemes
The example include details of Interal Audit Scheme ↓
Internal Audit SchemeInternal & External procedures
Next example performs internal doc type Update documentation instruction ↓
Update documentation procedureScheme-Procedure Example
The process of Internal Audit that performed in scheme and related procedure ↓
Internal audit procedure